If you want to run a business with proper customer support then Live chat software may be a great option for you.
More than 60% of consumers prefer to chat with someone online instead of calling or emailing the company for support.
And as you know customers are very impatient these days, they want quick responses and emailing the company takes a quite bit longer time to get back a response from the company support staff. With the introduction of live chat support, all those problems are solved.
As such, live chat is the leading platform to communicate with your customers or prospects. And Freshchat is your all in one solution for customer support.
What is Freshchat?
Freshchat is a live messaging software that helps businesses, eCommerce entrepreneurs, etc. to chat with their customers and prospects on websites, mobile apps, or social pages.
Freshchat is a software of Freshworks that is used by more than 150,000 businesses worldwide.
Here’s a video about the overview of the product-
How does it work?
Once you create an account on Freshchat. You can create a messenger widget that’ll show up on your website or web pages.
You can also add bots to respond to your visitors when you’re not available to respond to your visitors or customers.
To create the messenger widget, just go to the admin bar and click on Web messenger and copy the HTML code. Now paste that Html code in all the pages you want the messenger widget to show on your website.
Here’s a video on how to add the messenger widget on your website-
Apart from those, there are more features like running message campaigns and email campaigns, etc. that Freshchat provides.
Features of Freshchat
Before purchasing anything it is important to know the features it provides.
Here are some of the main features of Freshchat:
Research says that the increase in response rates brings more customer satisfaction and hence more conversion rate. And Freshchat offers great messaging features, with Freshchat you can not only stay connected to your customers and visitors via your website but also you can connect Freshchat with Facebook Messenger, Whatsapp, Line, etc. to stay connected to your customers.
It is not possible for you or your team to stay available to your customers on the chat box.
To solve that you can use the Chatbots of Freshchat. If you don’t know what Chatbot is, it is an AI-based program that is designed to stimulate conversions with real humans via text or text-to-speech.
You can use the custom chat-templates by Freshchat or you create your own chat-templates.
The Chatbots of Freshchat is designed to detect the intent of your customer or visitor and to determine whether the bots engage or transfer the conversation to a human.
This feature saves a lot of your and your teammates time and they don’t always have to stay connected with their customers and let the bots communicate with the customers and prospects.
Using this feature you can send proactive messages to the prospects and customers based on who they are, what they want, what they do on your website.
Freshchat campaigns create an opportunity to engage you with your customers and visitors on whatever page of your website they may be.
These are some of the main features of Freshchat you can also check 7 Freshchat features that make you go “Wow, this makes my work so much easier”
Pricing and plans of fresh chat
Freshchat comes with 5 plans.
Of course, you can get a free plan too.
There are extra benefits of each plan as the price of the plans increases.
Pros and Cons
- Unified inbox across emails, call, chat, and messenger apps.
- Better team KPIs with solutions that reduce time to response.
- Provides a free plan.
- Building chatbots is easy.
- Connect with CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) tools to automate advanced queries.
- Sometimes the notifications do not pop up on times that make it difficult for the agents to act faster.
- If integrated with social media, messages are not market read on each sometimes.
As you can see live chat support is increasing rapidly. And most business owners are adopting the live chat service in their business and many have already adopted this service.
If you are serious about your customer service and want your customers to have better customer service then adopting live chat service in your business can become handy for your business.
And Freechat offers a free plan, so, you can just try it out before you actually start using its premium plans.
With this let’s wrap this review.
Are you using live chat in your business?
Lemme know in the comments down below.